We receive feedback from customers through a variety of channels, such as by email, phone, and in person. Far less than 1% of our customers post comments online. Some comments are positive, some negative, but both have helped us to improve our tours over the past 17 years. We fully support the right of people to express their opinion regarding our tours, and we would like to express our opinion regarding some reviews of our Ghost Tours posted on sites like Trip Advisor and Yelp.
Frequently, we are asked, “Is it scary?” or “Will we see a ghost?” And we understand where you’re coming from. We love nothing better than to visit our local Halloween haunted house to have the bejeebers scared out of us, or perhaps to have a “close encounter” of our own like you see on ghost hunter TV shows.
But that is not what we do or what we are about. We tell ghost stories. We pride ourselves in being storytellers, the old-fashioned kind, where a live person spins a tale using their personality and the story itself as the special-effect, not props, or videos, or contrived encounters. Our stories are researched, steeped in history, and many are based on personal interviews. They may be disturbing, or amusing, or intriguing – but all of our stories are based on true experiences by real people.
Our storytellers typically commit two months to learn the stories, and they work constantly at the craft to enhance their performance. Each guide brings a special brand of theater and style to the tour. We encourage originality, so no two tours are ever the same.
Sharing ghost stories since 1995 has been extremely fun and fulfilling, and we will continue to present our type of “live entertainment” until death do us part…or perhaps even longer!
